Will my Postcard be signed on a higher reward tier, as indicated in the lower tier?
YES, all postcards will be signed! We removed that description from upper tiers to make them easier to understand. Last updated: Thu, Mar 3 2016 7:46 pm EST
Will my higher reward tier including Chet Zar: I Like to Paint Monsters DVD be signed, from the first replication order, and have the mystery insert?
Yes, all DVD’s will be signed, from the first replication order, and will include the mystery insert. We removed that description from upper tiers to make them easier to understand. Last updated: Thu, Mar 3 2016 7:48 pm EST
Will there be stretch goals?
If we are able to reach our minimum goal, then YES we have some amazing stretch goals planned, along with new reward tiers to unlock! Last updated: Thu, Mar 3 2016 7:49 pm EST
How can I bundle rewards from multiple tiers?
For any NON-Limited Edition reward, you can increase your donation amount (not your reward), by the cost necessary to have two reward tiers. For instance, if you have donated to receive PSYCHONAUT, but also want DOOMSAYER, you can add $275 to your existing reward and receive both tiers. But you MUST message me and let me know, so that I can ensure you receive both rewards! You can also cherry pick various rewards from different tiers, and message me with those you want. I will then create a CUSTOM REWARD tier for you. If you have any questions, don’t hesitate to message me. Last updated: Thu, Mar 17 2016 4:10 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.